Privacy Policy

Last Updated: May 24, 2026

1. Introduction

Po-Studio ("we," "us," or "our") operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase event tickets, or communicate with us.

Please read this policy carefully. By using our website, you consent to the practices described below.

2. Information We Collect

Information You Provide Directly

  • Contact form submissions — name, email address, phone number, and message content
  • Event ticket purchases — name, email address, billing address, and payment information (processed securely via our payment processor; we do not store full card details)

Information Collected Automatically

When you visit our website, we and our third-party partners automatically collect:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited, time on page, and referring URL
  • Clicks, scrolls, and other interaction data
  • Cookie identifiers and similar tracking technologies

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve our website, measure marketing performance, and deliver relevant advertising.

Type Purpose
Strictly necessary Core website function — cannot be disabled
Analytics Understand how visitors use our site
Marketing / Advertising Serve and measure ads on third-party platforms

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services that collect and process data on our behalf or independently:

Google Analytics

We use Google Analytics to understand how visitors interact with our site. Google may use this data in accordance with its own Privacy Policy. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

Meta (Facebook and Instagram)

We use the Meta Pixel to measure ad performance and build custom audiences on Facebook and Instagram. Meta may use this data to show you ads on its platforms. You can manage your ad preferences at facebook.com/ads/preferences. Learn more in Meta's Privacy Policy.

TikTok

We use the TikTok Pixel to measure conversions and deliver relevant ads on TikTok. TikTok processes this data under its own Privacy Policy. You can opt out of TikTok interest-based advertising in your TikTok account settings.

HubSpot

We use HubSpot as our customer relationship management (CRM) and marketing platform. HubSpot stores contact information, email engagement data, and form submissions on our behalf. View HubSpot's Privacy Policy.

5. How We Use Your Information

We use the information we collect to:

  • Respond to your contact form inquiries
  • Process and fulfill event ticket purchases and send order confirmations
  • Send transactional emails related to your purchases
  • Send marketing emails (with your consent; you may unsubscribe at any time)
  • Send SMS marketing messages (with your express written consent; you may opt out at any time — see Section 6)
  • Analyze website traffic and improve our content and user experience
  • Deliver and measure the performance of advertising on Google, Meta, and TikTok
  • Detect and prevent fraud or unauthorized transactions
  • Comply with applicable laws and legal obligations

6. Email and SMS Marketing

Email

If you subscribe to our email list or make a purchase, we may send you marketing emails about events, promotions, and updates. Every marketing email includes an unsubscribe link. You can also opt out by contacting us directly at the address in Section 10.

SMS (Coming Soon)

We will offer SMS marketing communications. We will only send you SMS messages if you have provided express written consent. Message and data rates may apply. Message frequency varies.

To opt out of SMS messages: Reply STOP to any message we send. You will receive one confirmation message and no further texts.

For help: Reply HELP or contact us at the address in Section 10.

We do not sell or share your mobile phone number with third parties for their own marketing purposes.

7. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service providers — HubSpot, our payment processor, and other vendors who help us operate our business, under confidentiality agreements
  • Advertising partners — aggregated or hashed data shared with Google, Meta, and TikTok to measure and improve our advertising (no raw personal data is sold)
  • Legal compliance — when required by law, subpoena, or to protect the rights and safety of Po-Studio or others
  • Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Purchase records are typically retained for a minimum of 7 years for tax and accounting purposes. Contact form submissions are retained until the inquiry is resolved, plus a reasonable period thereafter.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information (subject to certain legal exceptions)
  • Opt out of marketing emails and SMS messages at any time
  • Opt out of interest-based advertising via the platform-specific links in Section 4
California Residents (CCPA/CPRA): You have the right to know what personal information we collect, how it is used, and to whom it is disclosed. You have the right to request deletion of your personal information and to opt out of the sale or sharing of your personal information. We do not sell personal information. To exercise your rights, contact us at the address in Section 10.

To submit a privacy request, email us at the address in Section 10. We will respond within 30 days.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Security

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page regularly.

14. Contact Us

For privacy-related questions, requests, or concerns, contact us at:

Po-Studio
Po-Studios LLC
El Paso, TX
Email: media@po-studio.com